PRIVACY NOTICE

MARINA ALBATROS AND/OR OPERADORA DE MARINAS, S.A. DE C.V., NAVIERA HACIENDA DEL MAR, S.A. DE C.V., AND/OR BAHIA MAYA MARINA, S.A. DE C.V., OPERADORA NEW LIFE, S.A. DE C.V., ET DESTINATION SERVICES, S.A. DE C.V., OPERADORA SAMBA S.A. DE C.V., TURISMO ACUÁTICO ALICA, S.A. DE C.V., GLP COMERCIALIZADORA DEL SUR SA DE C.V., RESTAURANTEROS DE PUERTO S.A. DE C.V., GRUPO AZUL ZAMA, SAPI DE C.V., LOS CABOS SAIL AWAY, S. DE R.L. DE CV. AND/OR THE HOTELS RELATED TO MARINA ALBATROS, THEIR REPRESENTATIVES, EMPLOYEES, AND/OR THIRD PARTIES RELATED TO THE PROVISION OF THE SERVICE (THE "RESPONSIBLE PERSON"), WITH ADDRESS AT KM 3.5, KUKULCAN BLVD. HOTEL ZONE, CANCUN, QUINTANA ROO P.C 77500. MEXICO IS RESPONSIBLE FOR COLLECTING YOUR PERSONAL DATA, THE USE GIVEN TO IT, AND ITS PROTECTION. YOUR PERSONAL DATA WILL BE USED WITH THE OBJECTIVE OF IDENTIFYING YOU AS THE SIGNATORY WAIVER (RELEASE) AND/OR TO BE ABLE TO PROVIDE YOU WITH THE CATAMARAN SAILING, SNORKEL AND/OR SPINNAKER, SCUBA DIVING, SPORT FISHING, WAVERUNNER, JUNGLE TOUR SERVICE. FOR THE PURPOSE AFORESAID, WE REQUIRE TO OBTAIN THE FOLLOWING DATA: FULL NAME, TELEPHONE, E-MAIL, AND SIGNATURE (CONSIDERED AS SENSITIVE DATA ACCORDING TO THE FEDERAL LAW OF PERSONAL DATA PROTECTION IN THE POSSESSION OF INDIVIDUALS). FOR THIS REASON, THE ENTERPRISE COMMITS ITSELF THAT THE ABOVE-MENTIONED PERSONAL DATA WILL BE TREATED UNDER THE STRICTER SECURITY METHODS, WHICH GUARANTEE ITS PRIVACY. WE INFORM YOU THAT YOUR PERSONAL DATA MAY BE TRANSFERRED AND TREATED IN MEXICO OR ABROAD BY THE ASSOCIATED ENTERPRISES OR THAT IN ANY WAY ARE PART OF THE ORIGINAL RESORTS GROUP TO SEND INFORMATION ABOUT SPECIAL EVENTS AND/OR PROMOTIONS IN GENERAL TO YOUR E-MAIL. WE COMMIT OURSELVES NOT TO TRANSFER YOUR PERSONAL DATA TO THIRD PARTIES WITHOUT YOUR CONSENT. YOU HAVE THE RIGHT TO ACCESS, RECTIFY, AND CANCEL YOUR PERSONAL DATA, AS WELL AS TO OPPOSE YOURSELF TO ITS TREATMENT OR TO REVOKE THE CONSENT FOR THE PURPOSE YOU HAVE GIVEN TO US, WRITING TO: info@albatroscatamarans.com OR THROUGH THE TELEPHONE: (52-998) 849-4223 IN CANCUN, 01800-681-1527 IN ANY PART OF MEXICO AND 01800-895-6301 FROM THE UNITED STATES AND CANADA, FROM MONDAY TO FRIDAY FROM 9:00 TO 16:00, IN WHICH YOU WILL BE INFORMED OF THE PROCEDURE TO EXERCISE YOUR ARCO RIGHTS. IN ADDITION, THE “RESPONSIBLE” RESERVES THE RIGHT TO MAKE, AT ANY TIME, CHANGES OR UPDATINGS TO THE PRESENT PRIVACY NOTICE, UNDERSTANDING THAT YOU WILL BE INFORMED BY A NOTICE THROUGH OUR INTERNET PAGE; WHICH IS WHY WE STRONGLY RECOMMEND YOU TO REVISE IT FREQUENTLY. ACCORDING TO WHICH IS ESTABLISHED IN THE ARTICLE 9 OF THE MENTIONED LAW, WE REQUIRE YOUR EXPRESS CONSENT FOR YOUR SENSITIVE PERSONAL DATA TREATMENT, CONSEQUENTLY YOUR SIGNATURE IN THE PRESENT EXEMPTION FROM LIABILITY AND PRIVACY NOTICE CONSENT THAT YOUR SENSITIVE PERSONAL DATA BE TREATED ACCORDING TO THE TERMS AND CONDITIONS IN THE PRESENT PRIVACY NOTICE.

TERMS AND CONDITIONS OF USE

EXTENSION OF RESPONSIBILITIES:

I DECLARE UNDER OATH THAT BEFORE USING THE EQUIPMENT I WAS EXPLAINED ITS OPERATION AND THE POSSIBLE RISKS INVOLVED IN THE PRACTICE OF ANY OF THE ACTIVITIES FOR WHICH I RELEASE MARINA ALBATROS AND/OR OPERADORA DE MARINAS, S.A. DE C.V. NAVIERA HACIENDA DEL MAR, S.A. DE C.V., AND/OR BAHIA MAYA MARINA, S.A. DE C.V., OPERADORA NEW LIFE, S.A. DE C.V., ET DESTINATION SERVICES, S.A. DE C.V., OPERADORA SAMBA S.A. DE C.V., TURISMO ACUÁTICO ALICA, S.A. DE C.V., GLP COMERCIALIZADORA DEL SUR, S.A. DE C.V., RESTAURANTEROS DE PUERTO S.A. DE C.V., GRUPO AZUL ZAMA SAPI DE C.V., LOS CABOS SAIL AWAY, S. DE R.L. DE CV. AND/OR THE HOTELS RELATED TO MARINA ALBATROS, THEIR REPRESENTATIVES, EMPLOYEES, AND/OR THIRD PARTIES RELATED TO THE PROVISION OF THE SERVICE AND IN GENERAL TO ANY PERSON RELATED TO THEM FOR ANY DAMAGE THEY MAY SUFFER, ASSUMING ON MY BEHALF ALL THE RISKS AND RESPONSIBILITIES.

MARINA ALBATROS AND/OR OPERADORA DE MARINAS, S.A. DE C.V. NAVIERA HACIENDA DEL MAR, S.A. DE C.V., AND/OR BAHIA MAYA MARINA, S.A. DE C.V., OPERADORA NEW LIFE, S.A. DE C.V., ET DESTINATION SERVICES, S.A. DE C.V., OPERADORA SAMBA S.A. DE C.V., TURISMO ACUÁTICO ALICA, S.A. DE C.V., GLP COMERCIALIZADORA DEL SUR, S.A. DE C.V., RESTAURANTEROS DE PUERTO, S.A. DE C.V., GRUPO AZUL ZAMA, SAPI DE C.V., LOS CABOS SAIL AWAY, S. DE R.L. DE C.V. AND/OR THE HOTELS RELATED TO MARINA ALBATROS, THEIR REPRESENTATIVES, EMPLOYEES AND/OR THIRD PARTIES RELATED TO THE PROVISION OF THE SERVICE OR THEIR REPRESENTATIVES, CANNOT BE BLAMED FOR ANY ACCIDENT THAT MAY HAPPEN TO ME, EITHER WITH OR WITHOUT THE EQUIPMENT, INSIDE OR OUTSIDE THEIR FACILITIES.

* WE ARE NOT RESPONSIBLE FOR CAMERAS, LENSES OR ANY OTHER ITEMS THAT YOU DECIDE TO BRING TO THE TOUR OR WATER ACTIVITIES.

CHANGES, CANCELLATIONS, AND REFUNDS

AFTER RECEIVING A CONFIRMATION NUMBER, YOUR RESERVATION IS GUARANTEED. IN CASE OF CANCELLATION, IN ORDER TO VALIDATE THE REFUND:

  • 48 HOURS BEFORE - 75% REFUND
  • 24 HOURS BEFORE - 50% REFUND
  • SAME DAY - NO REFUND
  • NO-SHOW - NO REFUND

YOU MAY MAKE CHANGES TO RESERVATIONS ONLY ON THREE OCCASIONS, NO-SHOWS WILL BE SUBJECT TO PENALTIES.

  • FIRST DATE CHANGE: NO PENALTY
  • SECOND CHANGE OF DATE: IF YOU DO NOT SHOW UP AND THEN REQUEST A REFUND, THE CORRESPONDING PERCENTAGE (%) OF THE TOTAL PREVIOUSLY SETTLED WILL BE RETURNED, WITHIN THE TIMES MENTIONED IN THE PREVIOUS PARAGRAPH.
  • THIRD CHANGE: NO-SHOWS WILL NOT BE REFUNDED.

WEATHER CONDITIONS:

WE DEFER TO THE PORT AUTHORITY, WHICH CLOSELY MONITORS WEATHER FORECASTS AND WILL CLOSE THE PORT TO ALL COMMERCIAL VESSELS IF WEATHER CONDITIONS ARE DEEMED TOO SEVERE FOR TRANSIT. OUR CATAMARANS ARE OVER 40 FEET, SO HANDLING LIGHT RAIN AND WIND IS NO PROBLEM. OCCASIONALLY CONDITIONS ARE APPROVED FOR SAILING, BUT SNORKELING AND SPINNAKER SAILING WILL BE RESTRICTED.

GUEST BEHAVIOR

OFFENSIVE AND/OR INSULTING LANGUAGE

OFFENSIVE, VIOLENT OR INAPPROPRIATE BEHAVIOR

ANY KIND OF OFFENSIVE, VIOLENT OR INAPPROPRIATE BEHAVIOR TO GUESTS, CREW MEMBERS, AND/OR EMPLOYEES IS ABSOLUTELY PROHIBITED.

CONSUMPTION OF ALCOHOL

ALTHOUGH THE OPEN BAR ON BOARD THE CATAMARANS AND IN THE BEACH CLUB ARE PART OF THE SERVICES OF ALBATROS CATAMARANS, GUESTS WHO CONSUME ALCOHOL DURING THEIR TOUR AND STAY IN OUR FACILITIES MUST DO SO IN A RESPONSIBLE MANNER. CREW MEMBERS MAY REFUSE TO SERVE ALCOHOLIC BEVERAGES TO THOSE WHO DO NOT CONSUME IN A RESPONSIBLE MANNER AND/OR DEMONSTRATE INAPPROPRIATE BEHAVIOR THAT DISTURBS THE ORDER OF THE ENVIRONMENT.

ILLEGAL DRUGS AND SUBSTANCES

NO DRUGS OR ILLEGAL SUBSTANCES OF ANY KIND ARE ALLOWED ON BOARD OUR CATAMARANS, AND THEIR USE IS PROHIBITED DURING AN ALBATROS CATAMARANS TRIP. WHOEVER IS CAUGHT BREAKING THIS RULE WILL BE SUBJECT TO THE CONSEQUENCES.

WEAPONS, EXPLOSIVES, AND OTHER DANGEROUS ITEMS

THE USE AND POSSESSION OF WEAPONS, EXPLOSIVES, AND OTHER ITEMS THAT PRESENT A RISK TO THE REST OF THE GUESTS AND CREW ARE PROHIBITED. WHOEVER IS CAUGHT VIOLATING THIS RULE WILL BE SUBJECT TO THE CONSEQUENCES.

CONSEQUENCES

FAILURE TO COMPLY WITH ANY OF THE ABOVE POLICIES COULD RESULT IN THE FOLLOWING CONSEQUENCES:

  • INTERVENTION BY SECURITY PERSONNEL, PORT CAPTAINCY PERSONNEL, AND POLICE AUTHORITIES.
  • CANCELLATION OF WATER ACTIVITIES SUCH AS SNORKELING OR SPINNAKER.
  • PROHIBITION TO CONTINUE WITH THE TOUR AND NO RIGHT TO A REFUND.
  • COMMUNICATION OF THE INCIDENTS TO THE AUTHORITIES FOR THE INITIATION OF LEGAL ACTIONS UPON LANDING.

CHANGES IN RESERVATIONS OR CANCELLATIONS ARE ONLY REQUESTED VIA EMAIL RESERVACIONES@ALBATROSCATAMARANS.COM Y/O INFO@ALBATROSCATAMARANS.COM OR PHONE CALL (998) 849 4223/ (998) 227 4592 / (998) 214 8924. THESE ARE SUBJECT TO AVAILABILITY.

IF YOU HAVE ANY FURTHER QUESTIONS REGARDING THESE POLICIES, PLEASE CONTACT info@albatroscatamarans.com IT'S OUR PLEASURE!